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Grievance Redressal & Customer Services

Dear Valued Customer,

Greeting from Royal Sundaram,

At Royal Sundaram we believe in giving our customers excellent service and ensure that all concerns are addressed to the very best of our abilities. We count ourselves lucky to have you as a customer and thank you for being a part of our "Sundaram Family". Let me reassure you again our commitment to serving you with courtesy and respect for many years to come. We take great pride in our customer service, aiming to provide an outstanding quality of service, value for money and always consider customers' points of views. Our customer services teams have been euipped to work and deliver on these lines, always ready to go that extra mile and help our esteemed customers. We are confident that all out customers will experience this delight.

Our Service Parameters & Turnaround Times
Processing of Proposal and Communication of decisions Including requirements / issue of policy / cancellations 15 Days
Obtaining copy of the proposal 30 Days
Post Policy issue service requests concerning mistakes / refund Of proposal deposit and also Non-Claim related service requests 10 Days
General Insurance:  
Survey Report Submission 30 Days
Insurer seeking addendum report 15 Days

Settlement / rejection of claim after receiving first / addendum Survey report

30 Days
Acknowledge a grievance 3 Days
Resolve a grievance 15 Days

With Regards,
Head - Customer Services
Towards service excellence

What if we fall short

What if we fall short?

While we are committed to deliver the service you expect, we may not always get things right.
If you're unhappy with our service, we want to fix it. When things haven't gone to plan, resolving your issue is our priority.

Customer services Grievance

Grievance Redressal

We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem,
please register a complaint with us, and we will do our best to resolve any issues as quickly as possible.

Online form/ Write to us at
We would come back to you with a response in 2 business days.

Senior Citizens can write to:, 7228933501

Customer Grievance Portlet

Grievance Redressal

We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem, Please fill the details below to send email to Mr. T M Shyamsunder, Grievance Redressal Officer, 7228087400.

Please contact CutomerService helpline - 18602580000, 18604250000 or write to, 7228933501

Grievance Redressal2

Grievance Redressal

Grievence Redressal

Grievance Redressal Procedure


Request For Dont Call

Register a Complaint


IT Certificate Request

Ombudsman List



                                 Click here – To contact your nearest branch office details.  (


For other than customer queries you may contact 1860 258 0000, 1860 425 0000 (Select options – 3 and 1) or write to

Customer services Further Action

Further Actions

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance
Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below.

IRDAI Grievance Call Center


Toll Free Number: 155255

or 1800 4254 732


Email ID:

Consumer Affairs Department

Insurance Regulatory and Development Authority of India

Sy No.115/1, Financial District,

Nanakramguda, Gachibowli,

Hyderabad - 500032

Customer services Claims Services

Claims Services


Notify Claims


Access TPA


Cashless Hospital


Download Claim Forms

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