Customer Services Page
Grievance Redressal & Customer Services
Greeting from Royal Sundaram,
At Royal Sundaram we believe in giving our customers excellent service and ensure that all concerns are addressed to the very best of our abilities. We count ourselves lucky to have you as a customer and thank you for being a part of our "Sundaram Family". Let me reassure you again our commitment to serving you with courtesy and respect for many years to come. We take great pride in our customer service, aiming to provide an outstanding quality of service, value for money and always consider customers' points of views. Our customer services teams have been euipped to work and deliver on these lines, always ready to go that extra mile and help our esteemed customers. We are confident that all out customers will experience this delight.
|Our Service Parameters & Turnaround Times
|Processing of Proposal and Communication of decisions Including requirements / issue of policy / cancellations
|Obtaining copy of the proposal
|Post Policy issue service requests concerning mistakes / refund Of proposal deposit and also Non-Claim related service requests
|Survey Report Submission
|Insurer seeking addendum report
Settlement / rejection of claim after receiving first / addendum Survey report
|Acknowledge a grievance
|Resolve a grievance
Head - Customer Services
Towards service excellence
- No Upfront Payments: You may opt for Cashless Beyond Network facility without worrying about paying upfront amount to the hospitals, relieving you from the initial financial stress.
- Simplified Process: Say goodbye to complicated paperwork and reimbursement hassles with Cashless Beyond Network. We intend that you focus on recovery.
- Family Focus: With Cashless Beyond Network, concentrate on your family's well-being, not insurance details.